"Through this new digital communication platform, users and the bank will be able to share a common program in real time, which will offer the client the possibility of requesting information within an established template and obtaining an immediate response, according to the type of requirement," expressed Carmelo de Grazia.
Carmelo de Grazia<span lang=”EN-US” style=”font-size:12.0pt”>, chairman of the board of directors of Bancamiga, reported on the launching of an instant messaging service available to clients: Chat en Línea, which allows for immediate and effective communication, in addition to guaranteeing close and trustworthy advice.
This new platform is in addition to other customer service facilities such as the Call Center, BEA, the Agency Network or the [email protected] mailbox, which also allow us to address and channel concerns.
"Through this new digital communication platform, users and the bank will be able to share a common program in real time, which will offer the client the possibility of requesting information within an established template and obtaining an immediate response, according to the type of requirement," expressed Carmelo de Grazia.
It is very simple to use. The client must enter Bancamiga online and click on a window located in the lower corner of the page. They must enter their name and e-mail address. Once the Online Chat screen opens, they can type their request and wait for the agent who will handle it.
The main benefit for the user is the immediacy of the response, while the agent will offer a quick, personalized and more effective solution.
According to Carmelo de Grazia, Chat en Línea will boost the registration of direct cases with the solution channels in a shorter period of time. It will also increase and optimize response times, improve customer satisfaction, generate trust and provide instant information on its facilities.
This new platform is in addition to other customer service facilities such as the Call Center, BEA, the Agency Network or the mailbox [email protected], which also allow to address and channel concerns.
It is a priority for Bancamiga to keep customers up to date on the operation of its products and services.
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